Refund Policy

We want you to be happy with Marketr. Because AI generations incur real third-party costs the moment they run, our refund rules distinguish between used and unused tokens.

1. Token top-ups ($20 packs)

• Unused packs: refundable in full within 14 days of purchase if no tokens from that pack have been spent.
• Partially used packs: not refundable — tokens already consumed paid for real AI processing.
• Top-up tokens never expire, so there is no rush to use them.

2. Monthly subscriptions

• You can cancel at any time from the billing portal. Your plan stays active until the end of the current billing period — no partial-month refunds.
• If you were charged in error (e.g., after canceling), contact us and we will refund the charge in full.

3. Annual subscriptions

• Within 14 days of the initial annual payment: full refund, provided fewer than 100 tokens have been used.
• After 14 days: we will refund the unused full months remaining at the equivalent monthly rate, minus months already elapsed, upon request.

4. Failed generations

Tokens are deducted only after a successful generation. If a generation fails or times out, no tokens are consumed — so there is nothing to refund. If you believe you were charged tokens for a failed generation, contact support and we will re-credit them.

5. How to request a refund

Email support@infoplay.com from your account email with the payment date and amount. Approved refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days.

6. Chargebacks

Please contact us before opening a dispute with your bank — we resolve most issues within one business day. Accounts with fraudulent chargebacks may be suspended.